Higher is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth).
- Definitions are explained under the Terms and Conditions page.
- Personal information collected:
- All personal information that Higher collects about the customer is voluntarily entered by the customer onto Higher’s website either by registering for an account, entering into a hire agreement as a registered customer or entering into a hire agreement as a once off customer.
- Personal information includes but is not limited to:
- Full name.
- Date of birth.
- Phone number.
- E mail address.
- Postal address.
- Payment details (Paypal email, Visa or Mastercard).
- Personal identification e.g. drivers license, passport or other photo identification.
- Security and storage of Personal Information.
- The customer’s personal information will be stored on a secure password protected computer and database.
- Access to the database will be restricted to personnel of Higher to the exclusion of all others.
- The customer’s account on the Higher website will be password protected, as set by the customer.
- Higher is not responsible for any breaches of privacy that occurred on a customer’s device and have caused breaches on the customer’s Higher account.
- Higher may at its sole discretion assist the customer in the circumstances where a breach of their personal Higher account occurred on the customer’s device or external to Higher by cancelling orders that may not have been made by the customer.
- The customer’s personal information will be stored on a secure password protected computer and database.
- Use of personal information.
- Personal information will be used to register the customer’s account on the Higher database.
- Personal information will be used to process hire agreements.
- Personal information will be used for communications, including response to complaints made by the customer, with the customer only.
- Personal information will be used to distribute promotions, newsletters and alerts to the customer.
- Personal information may be shared with debt collectors, police and/or relevant insurance agencies where theft, unpaid damages and/or unpaid accounts occurred by the customer.
- Release of Personal information.
- The customer’s delivery information will be released to Australia Post after a rental agreement has been reached by the customer and Higher.
- The customer’s personal information will be released to debt collectors, police and/or relevant insurance agencies in the following circumstances:
- The customer does not return the bag due to theft or lost property and the customer does not attempt to make payments to the full value of the bag.
- The customer does not pay penalty fees as per the Terms and Conditions for damage or late return of the bag.
- Higher will never sell, disclose or make visible the customer’s personal information to any third party or member of the public.
- Period for which the personal information is stored.
- The customer’s Personal information will be stored until all property of Higher has been returned and/or all fees have been paid by the customer.
- A registered customer’s personal information will be stored until the customer deregister the account on the Higher website and 6.a of the privacy policy has been satisfied.
- Personal information of one-off customers will be stored until 6.a of the privacy policy has been satisfied.
- After all the above instances (6.a, 6.b and 6.c) only the name, phone number and email of the Customer’s Personal Information will be kept.
- The Customer’s web browser contains cookies which collect amounts of data on the Customers device, if it is an enabled feature in the Customer’s browser settings.
- The cookies will not collect or breach the Customer’s Personal Information, however will help Higher to identify and track popular features of Higher’s Website.
- The purpose of the cookies is to guide and assist Higher with making adjustments and improvements on its website to suit Customer preferences.
- The cookies can be disabled through the Customer’s browser settings, however some advanced features of Higher’s website may not be available to the Customer.
- Opting out.
- Customers can opt out of emails and/or SMS at any time by following the prompts on their email or Higher’s Website to unsubscribe.
- A registered customer can deregister their account at any time as long as all property of Higher has been returned and/or all fees have been paid.
- Higher will store registered, deregistered and one-off customers’ names, phone numbers and emails until such time as they unsubscribe by following prompts to do so on their email or Higher’s website.
- Updating personal information.
- A registered customer may change their personal information at any time on Higher’s website.
- Any old information will be erased from Higher’s database should there be no conflict of information that would become problematic later during an rental agreement.
- Changes to the Privacy policy.
- Changes to the privacy policy will be kept to a minimum and customers will be notified of any significant changes. Minor changes may occur without notice to customers.
- All concerns about breaches of privacy or other complaints should be sent to:
Higher Handbags
PO BOX 799
Warrnambool
VIC, 3280
info@wearehigher.com.au